Help Centre / FAQ | Gajab

Question 1

How can I place an order on Gajab?

Accepted Answer

To place an order, browse the product you want, select the variant (if any), click “Make an Offer and complete the payment process.

Question 2

How do I create a buyer account?

Accepted Answer

You can create an account by clicking on Sign Up or Register. Enter your name, mobile number, and email ID, then verify using the OTP sent to your registered mobile or email.

Question 3

How can I track my order status?

Accepted Answer

After placing an order, go to My Orders in your profile. You can view the live status like Order Placed, Packed, Shipped, or Delivered, along with estimated delivery dates.

Question 4

How can I check my order status?

Accepted Answer

Go to My Orders → Select your order → You can see the current order status such as Pending, Confirmed, Shipped, or Delivered.

Question 5

Can I cancel my order after placing it?

Accepted Answer

Yes, you can cancel your order before it is shipped. Once the order is shipped, cancellation may not be possible.

Question 6

How can I return my order?

Accepted Answer

Go to My Orders → Select the order → Click Request Return. Provide reason and images (if required). Return eligibility depends on the product policy.

Question 7

Can I contact the seller after ordering?

Accepted Answer

Yes. You can use the Ask Seller option in the order detail page to communicate regarding your order.

Question 8

What should I do if my order is delayed?

Accepted Answer

If your order is delayed, please don’t worry. You can first check the order status in the My Orders section of the app. If there is no update or the delay continues, you can contact customer support through the app for assistance.

Question 9

What payment methods are accepted on Gajab?

Accepted Answer

Gajab accepts UPI, Debit/Credit Cards, Net Banking.

Question 10

How do I search and buy products?

Accepted Answer

Use the Search bar or Browse Categories to find products. Click on the product you like, review details, and select Add to Cart or Buy Now to proceed with checkout.

Question 11

What payment options are available for buyers?

Accepted Answer

Buyers can pay using Credit/Debit Cards, Net Banking, UPI as available for their order.

Question 12

Can I save products to purchase later?

Accepted Answer

Yes, you can click on the Add to Wishlist or Save for Later option to save products and buy them anytime from your wishlist.

Question 13

Can I cancel my order after payment?

Accepted Answer

Yes, orders can be canceled before they are shipped. Once shipped, cancellation may not be possible. Check your order status in My Orders to see if the cancel option is still active.

Question 14

Is it safe to make payments on Gajab?

Accepted Answer

Yes, all payments are processed through secure and encrypted gateways, ensuring complete data protection.

Question 15

Can I use multiple payment methods for a single order?

Accepted Answer

Currently, split payments are not supported. You must complete the transaction using one payment method.

Question 16

How can I return a product I purchased on Gajab?

Accepted Answer

You can initiate a return from My Orders → Select Order → Return Request, then choose the reason and submit.

Question 17

What are the conditions for returning a product?

Accepted Answer

The product must be unused, undamaged, and in its original packaging with all accessories and tags intact.

Question 18

Within how many days can I return a product?

Accepted Answer

Products can typically be returned within 7 days of delivery, depending on the seller’s return policy.

Question 19

Can I return all types of products?

Accepted Answer

No. Certain products such as perishables, digital goods, or hygiene items may not be eligible for return. Check the product detail page for return eligibility.

Question 20

How can I cancel my order?

Accepted Answer

You can cancel your order from the “My Orders” section before it is packed or shipped. Select the order, click “Cancel Order,” and choose a reason for cancellation.

Question 21

Can I cancel an order after it has been shipped?

Accepted Answer

No, once the order is shipped, cancellation is not possible. However, you may refuse the delivery or request a return after receiving the product.

Question 22

What if the clothing item doesn’t fit me?

Accepted Answer

You can request an exchange or return within the allowed return period if the size doesn’t fit. Ensure the tags are intact and the item is unused.

Question 23

Can I return perishable items like fruits or vegetables?

Accepted Answer

Returns are not accepted for perishable items unless they are delivered in a damaged or spoiled condition. Report immediately upon delivery for quick resolution.

Question 24

What should I do if I receive a damaged appliance or furniture?

Accepted Answer

Please report the issue within 48 hours of delivery through the My Orders → Report Issue section. We’ll arrange a replacement or refund as per policy.

Question 25

Do electronic items come with a warranty?

Accepted Answer

Yes, most electronic products include a manufacturer's warranty. Warranty details are mentioned on the product page under the “Specifications” section.

Question 26

Are beauty and personal care items returnable?

Accepted Answer

For hygiene reasons, these items are non-returnable once they have been opened or used. However, you can request a return if the product is damaged, expired, or incorrect at delivery.

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