Fee Policy

1. INTRODUCTION AND PURPOSE

1.1. This “Fee Policy” details the specific fees, charges, commissions, calculation methodologies, payment terms, and Seller payout schedules applicable to Sellers for the use of specified services on the Gajab.com Platform (“Platform”), operated by Aeliya Technologies Private Limited (“Company”, “We”, “Us”, “Our”).

1.2. This Fee Policy is incorporated by reference into, and forms an integral part of the Seller Agreement. Acceptance of those agreements constitutes acceptance of this Fee Policy. Capitalised terms used herein but not defined shall have the meaning ascribed to them in the Seller Agreement.

1.3. All fees listed herein or specified in this Fee Policy are stated in Indian Rupees (INR) and are exclusive of applicable taxes unless otherwise explicitly stated. The Company shall charge GST on its fees as required by Indian law. Fees are subject to change by the Company from time to time.

1.4. Users, especially Sellers, are responsible for carefully reviewing this Fee Policy periodically to understand all applicable charges. Continued use of the services after fee changes become effective constitutes the Seller's unconditional and binding acceptance of those changes.

2. FEES APPLICABLE TO SELLERS

The following outlines the types of fees applicable to Sellers. The specific rates, amounts, package details, calculation methods, and category specifics as detailed to the seller from time to time , which shall form a binding source for current fee details.

2.1. Commission Fee (Final Value Fee): (a) The Company charges Sellers a standard percentage of the final order value for each item successfully sold through the Platform. (b) The Commission Fee is calculated as a standard flat percentage of 14% (Fourteen Percent) applicable across all product categories enabled on the Platform. (c) This percentage is applied to the total value collected from the Buyer for the item, specifically calculated on the sum of the Item Price plus any Shipping Charges paid by the Buyer (excluding any Goods and Services Tax (GST) collected by the Platform from the Buyer on the sale, if applicable). (d) The calculated Commission Fee is automatically deducted by the Company from the Seller's payout amount for the corresponding order.

2.2. Listing Subscription Packages: (a) To list products for sale on the Platform, Sellers are required to purchase and maintain an active, prepaid monthly Listing Subscription Package. (b) Different subscription tiers may be offered by the Company, potentially varying by the number of active listings permitted, access to specific platform features, or other benefits. (c) The specific details of the available Listing Subscription Packages, including the tiers offered, associated listing limits (if any), included features, and the applicable monthly subscription fees (INR), are detailed in this Fee Policy . (d) Subscription fees are payable in advance for each monthly period and are non-refundable, except as may be explicitly stated otherwise in the terms of a specific package offer or required by law. Failure to maintain an active subscription may result in the deactivation of listings or suspension of selling privileges.

2.3. Onboarding Fee: (a) A one-time, non-refundable Onboarding Fee of INR 31,000/- is applicable to Sellers using the Platform. (b) This fee becomes due and payable by the Seller upon reaching a cumulative gross merchandise value (GMV) of INR 1,000,000 (Ten Lakh Indian Rupees) in successfully completed and cleared sales transacted through the Platform. (c) This fee will typically be deducted automatically by the Company from the Seller's subsequent payout(s) after the revenue threshold is met. 

2.4. Optional Value-Added Service Fees: (a) The Company may, from time to time, offer optional value-added services, programmes, or features that Sellers can choose to utilise to enhance their visibility, promotion, sales, or operational efficiency ( Gajab.com Advertising programmes, Featured Listing options, enhanced analytics reports, premium support packages). (b) Participation in these optional services is entirely voluntary. (c) The specific services offered, their associated fees (which could be based on usage, subscription, bids), payment terms, and any specific governing conditions will be detailed either within the Fee Policy or in separate terms and conditions presented to and accepted by the Seller at the time they opt-in to such a service. (d) Fees paid for optional services are generally non-refundable unless explicitly stated otherwise in the specific service terms.

2.5. Other Fees: The Company may charge other fees in specific circumstances, which will be detailed. Such fees may include, but are not limited to, payment failure fees, chargeback processing fees, or fees for excessive returns processing.

3. PAYMENT TERMS

3.1. Seller Responsibility & Payment Method: Sellers are responsible for all applicable fees incurred through their use of the Platform and services. Sellers must maintain valid payment information (for subscription fees or other direct charges, if applicable) and valid bank account information (for payouts) in their Seller Account. 

3.2. Settlement Period: Payments shall be processed on a T + 5 Business Days basis (where ‘T’ is date of expiry of the applicable Buyer return window).

3.3. Net Payout: The payout to the Seller shall be: (Selling Price) – (Commission) – (Payment Gateway Fees) – (Applicable TCS/TDS) = Net Payout.

3.4. Returns/Refunds: In the event of a successful return or refund, the Company shall retain a 'Processing Fee' equivalent to the original Commission to cover administrative and gateway costs.

3.5. Deduction from Payouts: As the primary method, the Company will automatically deduct applicable fees (including without limitation Commission Fees, relevant portion of Onboarding Fee, certain Optional Service fees agreed for deduction) from the payouts due to the Seller for their sales proceeds, before initiating the payout. 

3.6. Taxes on Fees: All fees stated in this Policy or the Fee Polciy are exclusive of applicable taxes. Goods and Services Tax (GST) at the prevailing rate will be charged additionally by the Company on its fees, as required by Indian law. Sellers will receive tax invoices/statements reflecting these charges. It is the Seller's sole responsibility to provide a valid and active Goods and Services Tax Identification Number (GSTIN) to the Company in order to avail Input Tax Credit (ITC) on the GST paid on Company fees. The Company shall not be liable for any loss of ITC due to the Seller's failure to provide a valid GSTIN. (Sellers remain independently responsible for all taxes applicable to their own sales income). 

The Company shall, as a mandatory statutory requirement, deduct TDS under Section 194-O of the Income Tax Act, 1961, and TCS under Section 52 of the CGST Act, 2017.

3.7. Payment Processing Fees: Standard transaction processing fees charged by third-party payment gateways for processing Buyer payments using standard domestic methods are considered included within the Company's overall fee structure (primarily the Commission Fee). Sellers are not charged a separate additional fee for standard payment processing, unless explicitly stated otherwise (e.g., for specific high-cost payment methods if offered optionally, or for specific optional services). 

3.8. Fee Disputes: Any disputes regarding fees charged must be raised by the Seller via the designated Seller support portal within 7 days of the relevant statement or deduction, through designated support channels. Failure to do so constitutes an irrevocable waiver of the right to contest such charges.

3.9. Consequences of Non-Payment: Failure by a Seller to pay any applicable fees when due  may result in actions as outlined in the Seller Agreement, including warnings, account restrictions, suspension, termination, withholding payouts, set-off against future earnings, charging interest on overdue amounts at a rate specified in this Fee Policy and pursuit of collection/legal remedies at the Seller’s expense.

4. PAYOUT SCHEDULE

4.1. The Company will initiate payouts of cleared funds to the Seller's registered and verified bank account. Cleared funds represent the total sale price collected from Buyers for successfully completed orders, less all applicable deductions as mentioned in clause 3  (including Commission Fees, applicable taxes on Company Fees, Tax collected at Source (TCS) as required under Indian GST law, collected by the Company, refunds/chargebacks processed, applicable Listing Subscription fees, Onboarding Fee if deducted, fees for optional services used, any applicable penalties, and any other outstanding dues or set-offs as permitted under the Seller Agreement). 

4.2. Payouts will be initiated as per the settlement period mentioned in clause  3.2  (typically on Indian business days). 

4.3. Funds from a completed order become eligible for payout only after the expiry of the mandatory 7-day Buyer return window following the date the order delivery is confirmed via the Platform's designated tracking system or other approved confirmation method. This period accounts for potential Buyer return requests or initial dispute filings under the Buyer Protection Policy. 

4.4 The Company reserves the right to withhold payouts during investigations into fraudulent activity, KYC failures, or unresolved Buyer disputes.

4.5. The actual credit of funds to the Seller's bank account after initiation by the Company is subject to standard banking system processing times, including delays related to weekends and public holidays. 

4.6. The Company reserves the right to temporarily delay or withhold payouts if there are pending investigations related to the Seller's account activity, unresolved Buyer Protection claims or disputes, significant performance issues, KYC verification requirements, suspected fraudulent activity, or as otherwise required or permitted by law or the Platform Agreements, or to comply with directions from law enforcement, tax authorities, or other regulatory bodies.

5. POLICY UPDATES

5.1. This Fee Policy may be updated or modified by the Company from time to time. Changes will be communicated and become effective Changes will be communicated and become effective 7 (seven) days from the date of such notice. Sellers are responsible for regularly reviewing this Policy. 

5.2. In the event of a conflict between the documents, the order of precedence shall be: (a) The Fee Policy (for all financial matters); (b) The Seller Agreement (for conduct and liability); and (c) General terms 

5.3. It is the Seller's sole responsibility to stay informed of any changes by regularly reviewing these documents. Continued use of the services after the effective date of any changes will constitute the Seller's binding agreement to the revised fees and terms.